Bilingual Receptionist (English / Spanish)

Company: GCP PAPER USA, Inc.

Location: Houston/New Caney, TX

Job Type: Full-Time

FLSA Status: Non-Exempt

Shift: Monday – Friday

Job Summary

GCP PAPER USA, Inc. is seeking a welcoming, organized, and highly dependable Bilingual Receptionist (English / Spanish) to serve as the face of our manufacturing plant in New Caney, TX. In this key role, you will manage front-desk operations, extend professional bilingual customer service to all visitors, vendors, drivers, and job applicants, and coordinate central plant communications. You will uphold company security and visitor access policies, support daily administrative and clerical tasks across departments, and ensure the front reception area remains safe, orderly, and presentable at all times.

Essential Duties and Responsibilities

• Bilingual Visitor Management & Check-in: Greet all arriving employees, guests, job applicants, vendors, and contractors in both English and Spanish; enforce facility security check-in protocols, issue visitor badges, and conduct basic bilingual safety orientations prior to plant access.
• Central Telephone & Switchboard: Answer central incoming phone calls promptly in English and Spanish, route calls efficiently to the appropriate plant departments or personnel, take detailed messages, and manage central email inboxes.
• Mail & Package Logistics: Receive, sort, and log daily incoming physical mail and small parcel packages; manage outgoing mail and coordinate courier/freight document pickups with logistics personnel.
• Lobby & Reception Security: Maintain a clean, secure, and presentable front lobby and reception area; monitor front entrance security access systems in compliance with corporate safety guidelines.
• Administrative & Clerical Support: Perform routine administrative tasks including file scanning, copying, sorting paperwork, assembling meeting folders, and assisting cross-functional teams with clerical projects as assigned.
• Office Supply Management: Monitor front-desk and central office supply inventories, track usage levels, and place routine replenishment orders to support plant administrative operations.
• Meeting & Event Coordination: Assist in scheduling conference rooms, preparing meeting agendas, greeting external meeting attendees, and coordinating catering or beverage setups for internal site events.
• Sustainability & Safety Compliance: Ensure all front-desk procedures comply with OSHA warehouse and plant safety regulations, corporate Code of Ethics, ISO 9001:2015 quality standards, and FSC environmental protocols.

Qualifications & Requirements

• Education: High School Diploma or GED required; Associate's degree or administrative certification preferred.
• Language: Full professional fluency in both English and Spanish required (written, reading, and verbal communication).
• Experience: 1–3 years of experience in a front-desk, receptionist, or customer-facing administrative role (experience in manufacturing, industrial, or distribution settings preferred).
• Core Competencies: Friendly and professional demeanor, strong organizational skills, high attention to detail, punctual attendance, and ability to handle front-desk interruptions smoothly.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams); familiarity with digital visitor check-in software or multi-line phone systems preferred.
• Work Authorization: Must be legally authorized to work in the United States without sponsorship.

Physical Demands & Work Environment

• Postures: Ability to remain seated at the front desk for prolonged periods, combined with occasional standing, walking, bending, and reaching to archive physical records or escort guests.
• Lifting: Ability to occasionally lift or move incoming mail boxes, office supplies, and parcel deliveries weighing 0 to 25 lbs.
• Environment: Primary work performed in a clean, temperature-controlled front office environment, with occasional walk-throughs or exposure to industrial noise and dust near plant floor access doors.
• Required PPE: Mandatory use of company-provided safety boots, safety glasses, and hard hat when stepping out of the office and onto the plant production floor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Company Benefits

• 100% Employer-Paid Healthcare: Fully covered individual Medical, Dental, and Vision insurance.
• 100% Employer-Paid Disability: Fully covered Short-Term Disability (STD) and Long-Term Disability (LTD).
• Retirement: 401(k) Retirement Savings Plan with corporate matching options.
• Time Off: Generous Paid Time Off (PTO) package and paid annual holidays.

Standard Disclaimers & Compliance

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
• Employment At-Will: This job description does not constitute an employment contract. Employment with GCP PAPER USA, Inc. is "At-Will," meaning that either the employee or the company can terminate the employment relationship at any time, with or without cause or prior notice.
• Equal Opportunity Employer: GCP PAPER USA, Inc. is an Equal Opportunity Employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
• Regulatory Compliance: The individual in this position is responsible for adhering to all OSHA safety protocols, ISO 9001:2015 standards, FSC certification requirements, the corporate Code of Ethics, Employee Manual, and active corporate administrative policies.